“WHAT IS NOW PROVED WAS ONCE ONLY IMAGINED.”
— William Blake

Eveline Goode

Senior User Experience Specialist   |   Dipl.-Ing. Media Technology (Masters)

I have been helping organisations to plan, build and deploy user centred design solutions for more than 10 years in both agile and waterfall project environments.

I advocate the needs, goals and desires of customers directly to stakeholders and I do this passionately and successfully. 

I specialise in research and analysis, supporting the implementation of services and user interface solutions for mobile devices, tablets, desktop computers and smart TVs. 

 

Email  |  CV  |  Reference letter  |  LinkedIn  |  +61 (0) 439 131 178

German and English (full professional proficiency), French and Polish (limited proficiency)

German Citizen, Australian Permanent Resident, US Permanent Resident (Green Card holder)

 

Research

  • Internal and external stakeholder interviews

  • Internal and external stakeholder workshops

  • Contextual Inquiries, observational studies

  • Surveys and card sorting

  • Content audit

  • Brainstorming and sketching exercises

  • Quantitative research and problem space exploration

  • Desktop and current state review

  • Heuristic evaluation

  • Cognitive walkthrough

  • Business and customer requirements

  • Stakeholder management

 

A user experience designer is the voice of the user when design decisions are being made. User research means to understand the user's motivations, needs and goals in order to create something that will both delight the user and deliver on business goals.

So how does a user experience designer know what the user wants and needs? No expert, internal or external, is able to answer this question with 100% certainty without asking the user or observing their behaviour.

I have used the techniques listed above to understand what is going on in the user's world and to match up those needs with business objectives.

 

Analysis

  • Personas

  • User stories

  • Process flows

  • Experience maps

  • Content categorisation and content mapping

  • Competitive analysis

  • Customer journeys

  • Concept and mental model

  • Interaction flow

  • Feature prioritisation

  • Visualisation of concepts and recommendations

  • Presentations

 

The research phase produces a lot of data. In order to identify opportunities I analyse the outcomes, find patterns and visualise ideas and concepts. Recommendations need to be useful, desirable and actionable to add value. 

Once information is captured and visualised, complex problems become easier to understand and solutions present themselves. The resulting artifacts are communication tools and build the bridge to the next phase.

 

Creation

  • Information architecture (sitemaps, navigational structures, taxonomy)

  • Wireframes and rapid prototyping (Axure, Sketch, Balsamiq, CSS/HTML)

  • Responsive design, mobile first approach

  • Lab testing, online testing (Treejack, Chalkmark, GoToMeeting) and guerilla testing

  • Training and support


To create solutions means to sketch, wireframe and prototype based on the findings and recommendations developed in the analysis phase. These ideas are incrementally tested with users and stakeholders, iterated and tested again until the user can navigate with ease. Finally the business is confident that the proposed solution is effective, efficient and user-friendly. 

In this stage of a project, I work as a translator who speaks the different languages of developers, engineers, business stakeholders and end users to ensure that everyone understands each other. It is really important to be able to work productively within a team environment, to make certain that we all understand why we are doing what we do. I work hard to build trust and forge lasting relationships with implementation and engineering teams. 


 

Projects

  • DHL - Global website

  • Queensland Health Metro South health district - Electronic whiteboard

  • Class Super - Online tool for self-managed super fund (FundWeb)

  • National Disability Insurance Agency - Intranet

  • Glencore - Intranet

  • GHD - Personal development tool (Career Pathways)

  • Queensland Health - Multiple project including SDLO updates and the minister's dashboard

  • QBT.travel - Travel portal

  • Telstra Super - Intranet

  • Cancer Institute NSW - Website strategy

  • Cancer Institute NSW - Community of Practice Portal

  • Cancer Institute NSW - Notification Portal

  • Sydney Water – Website

  • Department of Prime Minister & Cabinet - Website Scoping Project

  • Innovation Interchange - Website expert review

  • Fair Work Ombudsmen - Website Transformation

  • NBN Co Limited - Operational Development Monitoring tool

  • NBN Co Limited - Intranet

  • NBN Co Limited - Service Portal

  • Office of State Revenue OSR - Website strategy

  • Telstra - Various IPTV applications such as the BigPond Unified Application

  • Aztec - Data analysis tool

  • Geoscience Australia - Unified data discovery tool (Project Darwin)

  • Westpac - Mobile optimised app

  • KIND - Intranet

  • Teamsite+ - SharePoint based project management platform

  • apetito - School lunch ordering platform (Restoyoung) and many more

  • Igus - Ticketing system

  • etc.

Contact

Email  |  CV  |  Reference letter  |  LinkedIn  |  +61 (0) 439 131 178

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